Your Enzo one.drop has detected an anomaly. What happens now? We explain what is behind a notification and why there is no reason to panic, but every reason to pay attention.

Analyze first, then notify

A notification from the Enzo one.drop is not triggered by a simple threshold. The AI continuously monitors the temperature behavior of your main water pipe and detects when the pipe does not return to ambient temperature for an unusually long time — a reliable sign that water is flowing continuously somewhere.

What follows is not an automatic alarm. Our expert team manually checks the data, evaluates the context and decides whether it makes sense to contact you. Only then do you receive a message from us, together with a structured questionnaire.

Quality check No false alarm without assessment. No suspicion without context.

What a notification means — and what it does not

A notification from the Enzo one.drop means that the AI has registered continuous water flow that does not fit the expected usage pattern of your household. The sensor is built for exactly this purpose: it detects when water is flowing continuously somewhere although it should not be.

Before we can confirm a real leak as the cause, we need to systematically rule out whether the reported water flow can be explained by a known, controllable source in the household. The sensor measures at the main water pipe: it sees that water is flowing, but not where or why. Sources such as a dripping tap, a running toilet or a slightly leaking angle valve create the same signal as a hidden leak behind the wall.

That is why we send you a structured questionnaire — not to dismiss the issue, but to rule out these possible sources in a targeted way. Only once we know that none of these sources is the cause can we start the next diagnostic step.

Important As long as such a source remains unclear, we cannot rule out that a real leak is hidden behind it. That is why we take every reported water flow seriously and follow it up consistently.

If the questionnaire does not provide an answer

Sometimes there is no obvious explanation: no dripping tap, no running toilet, no intentional increase in water use. In that case, we take the next step together with you: the main shut-off valve test.

This test is easy to perform, takes about 6 hours and provides a clear, data-based answer as to whether unwanted water is actually flowing. We explain how it works and why it is so reliable in the next article.